Cote Glace Return Policy

Items may be returned to Cote Glace within 10 days of purchase if in pristine original condition: unused, unsoiled, undamaged, and unaltered, with original tags attached, and with original box packaging, leaflets or cards, and sales receipts.  If Cote Glace considers a returned item to be in improper condition, it will be sent back to the customer without a refund.  Jewelry may not be returned or exchanged.
​
Refunds are made in the exact form as the method of payment. 

​Step One: Please call our office with notification that you are making a return: 
310-497-4135. 

You will be given a return number and the purchase date verified.

​Step Two:  Please ship (with proper insurance, and with arrival time at our P.O. Box within 10 days of purchase) to:

​Cote Glace                                                                                                                ​P.O. Box 6257                                                                                                            Denver, CO 80206

​Return shipping costs are the responsibility of the customer.  Exchanges (excluding furniture and home accessories) will be shipped to the customer via standard ground rate at the expense of Cote Glace.